The Peninsula
The Government Healthcare Helpline has been expanded and will be available round the clock to give advice to visiting fans about healthcare services available to them during the FIFA World Cup Qatar 2022.
Fans can access the free helpline by calling 16000 for information about accessing medical care at any of the country’s private or public hospitals, medical centres, clinics, and pharmacies.
The 16000 helpline – with operators speaking both Arabic and English and staffed 24/7 can also help fans with information about locations and how to access healthcare facilities, medical support available in the fan zones, COVID-19 information, Ehteraz and more. Callers to the Hayya Hotline (800 2022) can also be transferred to the 16000 helpline if their query is healthcare related.
The Hayya Hotline can also offer assistance in multiple languages including Arabic, English, French, Germany, Spanish, Hindi, Portuguese and Mandarin.
Nasser Al Naimi, Deputy Chief of Quality, Director of Hamad Healthcare Quality Institute, Head of the 16000 Health Sector Call Center said the helpline team will be on hand to guide fans with healthcare queries as and when needed.
“More than one million fans are expected to come to Qatar to attend the matches and the healthcare sector and our partners are committed to supporting the delivery of a safe and healthy tournament for everyone involved,” he said.
“By enabling fans to access the helpline, they will have access to immediate and accurate information about healthcare services available to them across Qatar during the tournament.”
The 16000 helpline was set up in 2020 to answer questions and enquiries related to COVID-19 as well as offering access to a range of key healthcare services at Hamad Medical Corporation and Primary Health Care Corporation to members of the public.
The Government Healthcare Helpline can be accessed by people outside of Qatar by calling +974 4406 9963 or by email 16000@contactcenter.gov.qa.
Fans visiting for FIFA World Cup Qatar 2022 can also find information about healthcare services available
by visiting: https://sportandhealth.moph.gov.qa/EN/faninfo/Pages/Homepage.aspx